Withdrawal and refunds
Translation for convenience; the German version is legally binding.
Who is your contracting party?
All purchases in the Frogtions store go through Tebex Limited (London, United Kingdom). Tebex sells the packages as reseller ("merchant of record"): your purchase contract is with Tebex, not with us. Tebex takes the payment and is responsible for invoices, withdrawal and refunds.
Your right of withdrawal
Whether and how you can withdraw from a purchase is set out in Tebex's terms, especially section 13 and "Schedule 1" (withdrawal information and model withdrawal form): checkout.tebex.io/terms
In short (Tebex's text is what counts): consumers in the EU generally have 14 days to withdraw. For digital content this right ends when you expressly agree at checkout that delivery starts right away and confirm that you lose your right of withdrawal by that. Our packages are delivered in the game right after the purchase.
Your statutory rights for faulty or misdescribed packages always remain.
Asking for a refund
- Through Tebex: tebex.io/contact/checkout (with the transaction ID from your purchase confirmation).
- Or contact us first: [kontakt@frogtions.net] or Discord discord.gg/gbmZA8wF8Z. If a package doesn't arrive or doesn't work, we're happy to sort it out directly.
What happens in the game
- If a purchase is refunded, we take the package back in the game (rank, Passport, currency etc.) as far as it is still there.
- Chargebacks without a valid reason (for example a bank chargeback for a package you received and used) also give a warning; three warnings within 12 months lead to a 180-day ban.
- Using a statutory right (a valid withdrawal, a faulty package) is never punished.
Minimum age
According to Tebex's terms, purchases are only possible from the age of 16.